Healthy and Well Coach Helpdesk

Before Submitting a Request

Many questions can be resolved quickly by checking:

• Your Member Account page (billing, access, receipts)
• Your Dashboard page (courses, Companion access, groups)
• The “Start Here” orientation page
• The Companion Usage Guide (if applicable)

If you’ve already reviewed those and still need assistance, please continue below.

What We Can Help With

Account & Access

• Login issues
• Password resets
• Membership access questions
• Course visibility
• Companion page access

Billing & Membership

• Invoice requests
• Payment method updates
• Subscription clarification
• Upgrade questions

Companion Support

• Intake access
• Recalibration requests (within your window)
• Configuration clarification
• Scheduling questions (Guided tier)

Community & Groups

• Group access
• Forum questions
• Reporting inappropriate content
• Privacy concerns

What This Help Desk Does Not Provide

To protect clarity and integrity, this page does not provide:

• Medical advice
• Diagnosis or treatment guidance
• Emergency response
• Personalized coaching outside structured programs
• Public theological debate

If you require medical care or urgent support, contact the appropriate licensed professional.

Response Time

Support requests are typically reviewed within 1–2 business days.

Requests submitted over weekends or holidays may take slightly longer.

Each request is handled thoughtfully — not automatically.

How To Submit Your Request

Please complete the form below with clear and concise details.

Helpful information includes:

• The page or feature involved
• Screenshots (if relevant)
• The exact error message (if applicable)
• The membership or course associated

The more specific your request, the faster it can be resolved.

A Note on Stewardship & Tone

Christian Health Journey is built around structured clarity and steady formation.

Support interactions are expected to reflect:

• Respect
• Patience
• Calm communication

We are committed to serving with integrity. We ask the same in return.

Technical Emergencies

If you are completely locked out of your account:

Use the password reset feature first.

If access cannot be restored, submit a support request marked “Urgent — Account Access.”

Final Word

The Help Desk exists to remove friction — not create it.

If something stands between you and steady progress, let us know.

We are here to help — thoughtfully and efficiently.